Privacy Policy for Yolo247

At Yolo247, accessible at yolo247-app.in, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how Yolo247 Entertainment N.V. ("Yolo247," "we," "us," or "our"), operating under a Curacao gaming license, collects, uses, stores, and protects your data when you use our website, mobile application, or related services. By using our services, you consent to the practices described in this policy.

This policy applies to all users, including those in India, where data protection regulations may vary by state. We encourage you to read this Privacy Policy carefully and contact us with any questions at [email protected].

1. Information We Collect

We collect information to provide and improve our services, ensure compliance with legal obligations, and enhance your user experience. The types of information we collect include:

Personal Information: When you register or use our services, we may collect your name, email address, phone number (+91 for Indian users), date of birth, and address.
Payment Information: Details related to deposits and withdrawals, such as UPI IDs, Paytm or Google Pay details, bank account information, or cryptocurrency wallet addresses.
Verification Information: For account verification, we may collect copies of identification documents (e.g., passport, Aadhaar card, or utility bills).
Usage Data: Information about your interactions with our platform, including gameplay history, betting activity, IP address, device type, browser, and access times.
Communication Data: Records of your correspondence with our support team via email, live chat, or social media (e.g., Telegram).

We may also collect anonymized data for analytics purposes, such as aggregated user behavior, to improve our services.

2. How We Use Your Information

Your information is used to:

Provide Services: Process registrations, deposits, withdrawals, and bets; deliver games and promotions; and manage your account.
Ensure Compliance: Verify your identity and age to comply with Curacao gaming regulations and prevent fraud or money laundering.
Enhance User Experience: Personalize content, such as recommending games like Teen Patti or cricket betting options popular in India.
Communicate: Respond to inquiries, send transactional emails (e.g., payment confirmations), and provide promotional offers (if you opt in).
Improve Services: Analyze usage data to optimize our platform, fix technical issues, and enhance performance on devices like budget Android phones (e.g., Redmi).

3. How We Protect Your Information

We prioritize the security of your data and implement the following measures:

Encryption: All data is protected using 256-bit SSL encryption to secure your information during transmission.
Two-Factor Authentication (2FA): Optional 2FA is available to enhance account security.
Access Controls: Only authorized personnel have access to your personal data, and they are bound by confidentiality agreements.
Regular Audits: We conduct security audits to ensure compliance with industry standards.

Despite our efforts, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and using secure internet connections.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

Service Providers: With trusted partners who assist with payment processing (e.g., UPI, Paytm), game development (e.g., NetEnt, Evolution), or customer support, under strict confidentiality agreements.
Legal Requirements: When required by law, such as to comply with Curacao regulations, anti-money laundering laws, or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

For Indian users, we ensure that any third-party processors comply with applicable data protection standards.

5. Your Rights

As a user, you have the following rights regarding your personal data, subject to applicable laws:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal retention requirements (e.g., for anti-money laundering compliance).
Opt-Out: Unsubscribe from promotional communications at any time via email or account settings.
Restriction: Request that we limit the processing of your data in certain cases.

To exercise these rights, contact us at [email protected]. We will respond within 30 days, as required by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, track usage, and deliver personalized content. Types of cookies include:

Essential Cookies: Necessary for website functionality, such as session management and login.
Analytics Cookies: Track user behavior (e.g., game preferences, betting patterns) to improve our platform.
Marketing Cookies: Used to deliver targeted promotions, such as IPL betting offers, if you opt in.

You can manage cookie preferences via your browser settings. Note that disabling essential cookies may affect platform functionality.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations (e.g., Curacao gaming regulations require retaining transaction data for 5 years). After this period, your data is securely deleted or anonymized.

If you close your account, we may retain certain data for legal compliance or to prevent fraud, but we will not use it for marketing purposes.

8. International Data Transfers

As Yolo247 operates under a Curacao license, your data may be processed or stored outside India, in jurisdictions with different data protection laws. We ensure that such transfers comply with international standards, using safeguards like encryption and contractual agreements with third parties.

9. Third-Party Links

Our platform may contain links to third-party websites or services (e.g., payment processors like Paytm or game providers like Pragmatic Play). We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted at yolo247-app.in/privacy-policy, and significant changes will be communicated via email or on-site notifications. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Information

If you have questions about this Privacy Policy or how we handle your data, please contact our support team:

Email: [email protected]
Live Chat: Available 24/7 in English and Hindi (response time: 15-30 minutes).

We are committed to addressing your concerns promptly to ensure a secure and enjoyable experience on Yolo247.